ArcGIS Desktop Advanced is not authorized for use.

To ensure proper authorization of your ArcGIS Desktop software you first need the EVA######### code that was emailed to you, by logging in to your Esri Global Account (create an account if you do not have one), and click on Activate ArcGIS.

  • If you have already completed this step, on your desktop with the installed software, open the ArcGIS Administrator. To do so, select Programs (or All Programs) > ArcGIS > ArcGIS Administrator. This takes you to the software specifics.
  • Select Availability to view the status of ArcGIS Desktop licensing. If the window shows “No” under the Authorized column then your software has not been authorized.
  • In the ArcGIS Administrator select Desktop, ensure that you have the ArcAdvanced (Single Use) option checked, and click on Authorize Now. Proceed with the authorized procedure as outlined in Step 4: Authorize ArcGIS Desktop of the ArcGIS Desktop - Installation Guide.

ArcMap is not authorized for use.

You may have selected the wrong software product during authoriziation process. Open ArcGIS Administrator , select Programs (or All Programs) > ArcGIS > ArcGIS Administrator. Check that the Advanced(ArcInfo) Single Use option is selected if not, select it and click Apply.

'Authorize Now' button is grayed out.

Log in to the computer as the Administrator and complete the authorization process.

Could not connect to license manager running on Host “Not_Set.

This indicates installation of the Concurrent version of the software which will not work with the EVA######### code received. If the EVA######### has already been registered in your Esri Global account, then try the following to reset your options and authorize the software:

  • Cancel any authorization process in progress.
  • Go to the ArcGIS Administrator (Start > All Programs > ArcGIS > ArcGIS Administrator).
  • Select Availability and check if expiration dates are listed. If not, then your software was not fully licensed.
  • Select Desktop and in this screen select Advanced(ArcInfo) Single Use.
  • Click on Authorize Now and continue with the authorization process as outlined in the ArcGIS Desktop - Installation Guide.

Error 502: "Bad Gateway" or Error 504: "Gateway Timeout Error" when attempting to sign license agreement form.

This issue is usually associated with a network or server error. You can try any of the following:

  • Refresh the webpage;
  • Close all open browser windows and start a new browser session;
  • Try using a different internet browser;
  • Clear your browser's cache; or
  • Delete your browser's cookies.

Error 7131: Server activation is not allowed to activate entitlement line item

This error appears if a concurrent license type has been selected instead of a single use license type.

  • Cancel any authorization process in progress
  • Open the ArcGIS Administrator
  • Select Desktop in the left side panel
  • In the right side panel, ensure Advanced ArcInfo (Single Use) is selected
  • Click Authorize Now
  • Continue with authorization process

Error: 7174: Only deployed entitlement line item can be fulfilled.

There is an issue with the registration process for the software. Attempts to register an authorization number but this fails and no error message is displayed. Therefore, it appears that the authorization number has been registered when it has not been. To rectify this issue visit the ArcGIS For Desktop Student Trial webpage and log-in (new users will need to sign-up for a free Esri Global Account). Enter EVAXXXXXXXXX number and click Submit. On your computer, open the ArcGIS Administrator (Programs> ArcGIS> ArcGIS Administrator). Select the Desktop option, select Advanced(ArcInfo) Single Use as the software product and the click Authorize Now. Continue with the authorization process as outlined in the ArcGIS Desktop - Installation Guide.

Error 7174: Authorization request for EVA######## cannot be completed.

You may not have activated you EVA######### authorization code. Visit the ArcGIS For Desktop Student Trial webpage and log-in (new users will need to sign-up for a free Esri Global Account). Enter EVAXXXXXXXXX number and click Submit. On your computer, open the ArcGIS Administrator (Programs> ArcGIS> ArcGIS Administrator). Select the Desktop option, select Advanced(ArcInfo) Single Use as the software product and the click Authorize Now. Continue with the authorization process as outlined in the ArcGIS Desktop - Installation Guide.

Error 7284: Cannot perform support actions on inactive fulfillment record

There are a few possible causes for this error, including deauthorizing ArcGIS Desktop before uninstalling or already using an EVA code. A workaround is to deauthorize manually by opening the ArcGIS License Manager, clicking Start/Stop License Service, and clicking Stop. Further details at Esri Technical Help.

Error 7466: Deauthorization of the license is denied because max number of returns is exceeded.

The ArcGIS Desktop Student Edition Single Use License is restricted to 4 deauthorizations per year (the year begins from the date of the first deauthorization). Contact gis@carleton.ca outlining why you exceeded 4 deathorizations and to request a new EVA code.

I do not know if my computer meets the system requirements to run ArcGIS Desktop.

You can use this online tool to check if your computer meets the system requirements to run the ArcGIS Desktop software. Additionally you can view the systems requirements for ArcGIS Desktop v.10.7.

I entered the EVA code in the 'Software Authorization Wizard' but the 'Next' button is grayed out.

You may have accidentently copied and pasted a blank space with the EVA code. Try entering the code manually.

I want to renew my expired ArcGIS Desktop License, not upgrade the software.

Sign the ArcGIS Desktop Licence Agreement Form to receive a new EVA######### code. On your computer, open ArcGIS Administrator (Programs> ArcGIS> ArcGIS Administrator). Select the Desktop option, click Authorize Now. Continue with the authorization process as outlined in the ArcGIS Desktop - Installation Guide.

Moving ArcGIS Desktop from one computer to another.

As the ArcGIS Desktop Student Edition of the software is single use license, you can not simply uninstall and reinstall the software. Open ArcGIS Administrator (Programs> ArcGIS> ArcGIS Administrator) and select Support Operations. Click on the Deauthorize button.

The Deauthorization Method window will appear. Keep the default option selected and click Next.

The Deauthorization Options window will allow you to select which products and extensions to deauthorize. Once the software is deauthorized, you can now install the software onto the target computer and authorize it with the EVA######### code that you originally received. Please note, the EVA code must be valid and be the same EVA code that you submitted in your Esri Global Account. If you encounter any difficulty with the process, please contact gis@carleton.ca.

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