April 17, 2019

The elevator that goes from the tunnel level to the main entrance of the library is out of service. Those who need assistance entering the library from the tunnel should call 613-520-2733 and a staff member will bring them through an alternate entrance. It's also possible to exit the tunnel at the Tory junction and use the exterior ramp to access the library entrance.

Unfortunately, the elevator will be out of service for some time while we await replacement parts. We are sorry for this inconvenience.


February 1, 2019

Some of the library’s online services will be unavailable starting the evening of Friday, Feb. 8 and lasting into Saturday evening, as the provider performs maintenance.

What is the impact?

  • The GetIt button will not work in our databases (including “Get It” links in Google Scholar)
  • Summon will still be available to search but links in Summon that go through 360Link won’t work. Direct links to fulltext in Summon will be working, which is great but also makes it difficult to explain to users why some links will work and some will not. Most users don’t know what 360Link or a link resolver is.
  • The eJournal A-Z list won’t be available

What are the workarounds?

  • Direct links to publisher sites will work, so you can access fulltext articles in Google Scholar (or even regular Google) on campus where there are direct links (and not the “Get It @ Carleton U” link).
  • Off-campus, Google Scholar can be buggy so using the campus VPN is the best route (learn how to set up campus VPN)
  • Scholar’s Portal Journals is a good source of fulltext journals
  • Search the library catalogue for the journal titles you’re looking for. If we subscribe to them online, you can access them from there
  • Fulltext content within databases (e.g. JSTOR, Business Source Complete) will still be available
  • Use our chat help service (available 12 – 6pm on Saturday) to figure out which of these workarounds is best for you

When exactly is the downtime?

  • 24 hours starting Friday, Feb. 8 at 8pm (so Friday night and all day Saturday).

October 5, 2018

Please note that Enterprise Portal, used for booking group study rooms, will be unavailable Wednesday, October 10 from 9am - 5pm due to a software update. More information is available at https://students.carleton.ca/2018/09/enterprise-portal-update-october-10/.

The Enterprise Portal is provided by Scheduling and Examination Services.


December 21, 2017

We will be closed from 7pm on Friday, December 22 until 8am on Tuesday, January 2.

We wish you all a restful and rejuvenating break and we look forward to seeing you in 2018.


April 6, 2017

There will be a service outage on our open journal systems (OJS) starting at noon, Thursday April 6. We anticipate that the maintenance will be complete by 5pm.

We apologize for the disruption and will try to restore service as quickly as possible. If you have any  questions, please contact Pat Moore.


December 23, 2016

After the Nov. 29 interruption of the campus network, Information Technology Services issued calls for everyone in the campus community to change their MyCarletonOne passwords. The following deadlines were set:

If you did not change your password by the relevant date, you have been locked out of your MyCarletonOne account and you won't be able to access library resources - including your library account - until you reset your password.

To reset your MyCarletonOne password:

  1. Forget CU-Wireless on any devices you use to connect to the campus wireless network
  2. Go to https://myone.carleton.ca and enter your MyCarletonOne username
  3. Click "Forgot Password?"
  4. Follow the prompts to create a new password
  5. When you get back to campus, reconnect to CU-Wireless using your new password

Note that neither ITS staff nor library staff will be available for assistance during the university holiday closure from Dec.23 at noon until January 3.


December 7, 2016

Update: library services are mostly back to normal. The exceptions are:

  • Printing remains a bit hit and miss; the IT Help Desk on the 4th floor can help when things go wrong
  • GIS computers have some reduction in service but things are improving! Use may be limited in busy times until everything is back up.
  • Some Transcription Services remain disrupted

Thank you for your patience and understanding.


December 1, 2016

Now that exterior construction is completed, the book return slot that faces Library Road has re-opened. You can admire the new windows and wall while you drop your items off!


December 1, 2016

Update: library services are mostly back to normal. The exceptions are:

  • Printing is hit and miss, but generally is not working
  • Some staff computers have been affected, so research consultations may be disrupted or postponed
  • New: Research Help chat is not working. Please call the Research Help Desk at 613-520-2600 x2735 during service hours, or send an email.
  • New: In-house use of ArcGIS is limited to 1 hour until further notice, is it's only working on one GIS computer. AutoCAD, FME & QGIS aren't working on any GIS workstations, but Global Mapper is working.

Thank you for your patience and understanding.


The current network issues on campus have affected some library services.

  • Online reserves through Ares will likely remain unavailable while these problems continue
  • Off-campus access through our proxy server is working, but service may be disrupted
  • The library catalogue is working, but account access and off-campus access to electronic resources may be disrupted
  • Summon and other library databases remain available, but again, off-campus access to electronic resources may be disrupted
  • RACER should remain available for ILL requests

In the library building, all computers remain shut down.

Also, note that due to campus email disruptions, we are not able to respond to requests submitted directly by email nor requests through our online forms.

We will provide updates as they become available, here and on our Twitter account.


November 23, 2016

Have you been having problems using the Zotero plug-in when using Firefox?

Student image computers on campus are now running a 64 bit version of Firefox  but the version of the Zotero plug-in on these computers only works with 32 bit Firefox.  There is now an updated plug-in for Firefox that will work with the 64 bit version of Firefox and we will be requesting that this new version be pushed to the student image computers as soon as possible.

What you can do in the meantime:

If you are using student image computers: you can use the standalone version of Zotero already installed

If you are using your own computer: check to see which version of Firefox you have https://support.mozilla.org/en-US/kb/how-do-i-tell-if-32-bit-or-64-bit and if needed, install the latest Zotero plug-in update: https://www.zotero.org/support/word_processor_plugin_installation#microsoft_word

Questions? Contact us at  citaton@library.carleton.ca


July 20, 2016

Due to ongoing construction, the library road book return slot has been closed. The book return slots on the tunnel level and in the foyer will continue to be available. We apologize for any inconvenience this might cause.


June 25, 2015

The Graphics Services Office in the Library will be closed until Monday, July 13. If you need assistance, you can contact their main office in 102 Robertson Hall.


September 4, 2014

The new multi-function printers have arrived in the library!

Best things about the new printers:

  • Swipe your card, or login, directly on the new printer. No need to use a separate print workstation.
  • Scanning, printing and photocopying all from the same machine.
  • Print from your mobile device.

The library is the first building to have new printers. Soon they will appear across the University and in new locations like lobbies of major buildings and residences. Read all about this new printing service: CU on the GO.

Stacks staff have been testing the new printers and the results are positive.

For more information contact Graphic Services (613) 520-3625.


July 26, 2013

No new journal content will be loaded on to the Scholars Portal Journals platform between July 19 and August 18, due to a software upgrade. This will affect people trying to access new content through the Library’s “Get it” service. If possible, please select fulltext from publishers’ websites instead of Scholars Portal.

If you’re having difficulties, please contact the Research Help Desk (613-520-2735, askthelibrary@carleton.ca or chat) for assistance.

We apologize for the inconvenience.


January 19, 2012

Update: The elevator is now functioning normally.

The elevator serving the 4th and 5th floors of the library is out of service.  We are waiting for a replacement part.  Once we have more information we will post it here.  For assistance in retrieving items for these floors, please ask at the Welcome Desk.

Contact valerie_critchley@carleton.ca for more information.


December 22, 2011

On Wednesday December 28, 2011, all Library network services will be unavailable starting at 9:00am and ending at 2:00pm. The outage is required to perform semi-annual software upgrades.