Library News: Service Interruptions

June 12, 2019

The library catalogue is currently unavailable due to unforeseen circumstances. We are working hard to get it back up as soon as possible but it could take some time. In the meantime:

  • You can look up materials in Summon, including the call number. To limit searches to items in the catalogue, you can use the "Library Catalogue" facet in the top left of the Summon screen.
  • You can still borrow items from the Library Services Desk
  • All databases, e-journals, and articles are still available and Reserves items in Ares are also available.

We apologize for this inconvenience. We will post a message to the library website and to the library Twitter account once the catalogue is back up and running.

May 30, 2019

The library catalogue and all other library services have been restored. After an upgrade to our server environment on Tuesday, May 28, many of our services unexpectedly went down. We apologize for the inconvenience and thank you for your patience as we worked to resolve the issues.

If you have any questions or concerns, please use our Feedback form.

April 17, 2019

The elevator that goes from the tunnel level to the main entrance of the library is out of service. Those who need assistance entering the library from the tunnel should call 613-520-2733 and a staff member will bring them through an alternate entrance. It's also possible to exit the tunnel at the Tory junction and use the exterior ramp to access the library entrance.

Unfortunately, the elevator will be out of service for some time while we await replacement parts. We are sorry for this inconvenience.

February 1, 2019

Some of the library’s online services will be unavailable starting the evening of Friday, Feb. 8 and lasting into Saturday evening, as the provider performs maintenance.

What is the impact?

  • The GetIt button will not work in our databases (including “Get It” links in Google Scholar)
  • Summon will still be available to search but links in Summon that go through 360Link won’t work. Direct links to fulltext in Summon will be working, which is great but also makes it difficult to explain to users why some links will work and some will not. Most users don’t know what 360Link or a link resolver is.
  • The eJournal A-Z list won’t be available

What are the workarounds?

  • Direct links to publisher sites will work, so you can access fulltext articles in Google Scholar (or even regular Google) on campus where there are direct links (and not the “Get It @ Carleton U” link).
  • Off-campus, Google Scholar can be buggy so using the campus VPN is the best route (learn how to set up campus VPN)
  • Scholar’s Portal Journals is a good source of fulltext journals
  • Search the library catalogue for the journal titles you’re looking for. If we subscribe to them online, you can access them from there
  • Fulltext content within databases (e.g. JSTOR, Business Source Complete) will still be available
  • Use our chat help service (available 12 – 6pm on Saturday) to figure out which of these workarounds is best for you

When exactly is the downtime?

  • 24 hours starting Friday, Feb. 8 at 8pm (so Friday night and all day Saturday).

October 5, 2018

Please note that Enterprise Portal, used for booking group study rooms, will be unavailable Wednesday, October 10 from 9am - 5pm due to a software update. More information is available at

The Enterprise Portal is provided by Scheduling and Examination Services.