In November 2022, we sent an email to 5,000 randomly selected students, and one-half of faculty, staff and contract instructors. The main purpose of the survey was to give you the opportunity to state how well you believe the Library performs in relation to what you think is important. The survey focused on performance and importance specifically related to communication, service delivery, facilities & equipment, information resources, and overall satisfaction.
Thank you to all of you who completed the 2022 Library User Survey. Below is a look at some of the trends we noticed---both in terms of what we’re doing well and where we need to improve.
Biggest priorities for improvement (largest gaps between what was identified as important and our performance)
- Finding a place in the Library to work in a group
- Finding a quiet place in the Library to study
Other areas we can improve
- Informing you about Library services
- Library workshops, classes and tutorials helping with learning and research needs
- Finding mobile devices (e.g. tablets and phones) easy to use to access online resources
- Library signage is clear
Where we are doing well
- Wireless access
- Off-campus access to library resources and services
- Accurate answers to questions
- Help is available from Library staff when needed
- Access to Library information resources helping you to be successful at university.
- Course Reserves (Ares) meeting your needs.
What are we going to do in response to the survey results?
The results of this survey show that we still have areas we can improve on to give our community a better overall experience. Since receiving these results, we have opened more of our study spaces and the Future Learning Lab has opened as well. We will use these results as part of our annual planning and will share with the community when projects come up that address the identified needs.
For any questions or comments please contact Laura Newton Miller, Head, Collections & Assessment (laura.newtonmiller@carleton.ca)
