Curbside Pick-up and Mail Delivery

Carleton University Library is offering curbside pick-up and mail delivery for our print collection while access to the library collections are limited. This service is guided by public health recommendations.  Eligible items in are those that are in our collection and not available from HathiTrust Emergency Temporary Access Service (HT ETAS) or as indicated below .

Submit the form Curbside Pick-up / Mail Delivery Request

Service Overview

  • Current faculty, staff, students and alumni are eligible for this service at this time. Community borrowers are not eligible during this phase while we focus on the teaching and research needs of Carleton University faculty and students.
  • Curbside pick up is available Monday - Friday, 9:00 am-4:00 pm
  • Mail delivery is available for those not in Ottawa requiring access to course materials. 
  • Please inform us if require accommodations picking up your materials or select mail delivery for convenience.
  • A limit of 10 items may be picked up at one time, 1 pick up per day allowed.
  • Material will be loaned for 120 days. 
  • Curbside requests expire after 7 days if they are not picked up 
  • Not eligible for curbside pick-up: 
  • As an extra precaution when you bring materials home, we recommend that items are set aside for 24-48 hours.

Step-by-Step Instructions

Submit the form Curbside Pick-up / Mail Delivery Request

For Curbside Pick-up:

  • You will receive an email when your material is ready for pickup.
  • Proceed to the Library Receiving Doors on Library Road (the small parking lot between the library and Dunton Tower) between Monday - Friday, 9:00 am -4:00pm. Note that we are not open on weekends.
    • Location of Library Receiving Door on Library Road:

  • Upon arrival, call (343) 996-9167. There are two designated parking spots available for curbside pick-up for 15 minutes on Library Road. 
  • Our staff will bring your items outside and will go back inside the library.  Exit your car to retrieve your materials. There will be a request/hold slip inside the book with your last name on the top. Please verify the items are the ones you requested. If you have any questions about the material please call (343) 996-9167.  Staff are instructed to not answer questions face to face or allow visitors into the library.  Non compliance with our contactless procedures could result in the loss of privileges.
  • Please return it to one of the return slots on Library Road or in the Library foyer. Returned materials will be quarantined for 7 business days before being checked in, during this time the material will remain on your library account, however no overdue charges while the Library building is closed will be accrued.

For Mail Delivery:

  • Once the items have been verified and retrieved, an email will be sent to your Carleton email to verify your mailing address and the best phone number to contact you.
  • Materials will be prepared to be mailed to your address included on the form. 
  • A return label will be included. Please keep the return label for returning items as an additional one will not be sent.

If you require assistance with your request, email library.services@carleton.ca. For faster service, please include your Banner ID/student number on the request form. 

Content last reviewed: November 24, 2020