FAQ

Why was my request cancelled?

Likely because the material is in our collection. Please check both the catalogue and the journal databases before submitting a request via RACER.

  • We will contact you with an explanation for cancelled requests.
  • We cancel duplicate requests without notification.
  • Although we do our best to fill your requests, some items simply cannot be found or cannot be borrowed.

How can I cancel my request?

  • Use the “My Requests” link in RACER or contact the Interlibrary Loans staff. Please cancel unneeded requests as soon as possible. 

How do I inquire about the status of a request?

  • Check the status of your request online from your RACER account. Under “My Account” select “My Requests” to see the status of individual requests.
  • Email us at racer@library.carleton.ca

    . Please include or have available the RACER request number for the request you are inquiring about.

What are the restrictions on interlibrary loan material?

  • The interlibrary loans service is bound by Canadian copyright law.
  • Other restrictions include policies set by the lending library.
Content last reviewed: May 14, 2019