Interlibrary Loan - FAQ

Why was my request cancelled?

Likely because the material is in our collection. Please check both the catalogue and the journal databases before submitting a request via OMNI.

• We will contact you with an explanation for cancelled requests.
• We cancel duplicate requests without notification.
• Although we do our best to fill your requests, some items simply cannot be found or cannot be borrowed.

Can I request books from Carleton’s collection that are currently checked out or on course reserve?

• Yes, you may make a request on a title that is currently checked out. We will try and fulfill your request from a partner library.
• You may attempt to request a copy of something on Reserves. But if it is on Reserve at our library, it may be hard to obtain elsewhere, too.

How can I cancel my request?

• You can cancel a request by logging into your Library Account

Can I request material from the University of Ottawa?

• Yes, but you can also go to the University of Ottawa to borrow the material directly if you wish.

How do I inquire about the status of a request?

• Check the status of your request online from your Library Account.
• Email us at the Library Services alias.

What are the restrictions on interlibrary loan material?

• The interlibrary loans service is bound by Canadian copyright law.
• Other restrictions include policies set by the lending library.
• Other restrictions include policies set by the lending library (“for library use only” or “no photocopying allowed”).
• You may need to use the item in the Archives and Research Collections consultation room.
• Books may be recalled by the lending library at any time.
• Due dates and renewal options are set by the lending library.