Placing Requests

Processing Times

  • 3-5 business days is the normal processing time for requests.
  • Place your request with adequate time to meet your deadlines. Requests cannot be handled on a last-minute basis.


  • It is normally free for you to get research material supplied by another Canadian library.
    • The Library subsidizes requests up to $25.00. Faculty, students, and staff are entitled to 100 free copies per calendar year, provided the cost does not exceed $25.00.
    • If charges exceed the subsidy, Interlibrary Loans staff will contact you before the material is ordered to confirm that you still want it and are prepared to pay the difference.
  • Some Canadian libraries and most American libraries charge additional fees for loans; we will contact you about any additional charges.

Arrival of Material

  • You will receive electronic copies by email.
  • You are responsible for monitoring the status of your requests via RACER and notifying the Interlibrary Loan staff of any changes to your request.


Content last reviewed: May 14, 2019